Why shop at The Cats Shop?
The Cats Shop is fully owned and operated by the Geelong Cats. This means that our store can offer member discounts to our loyal supporters. To access this member benefit, sign up via our membership website now.
By purchasing at The Cats Shop you are ensuring that all profits are going directly to the club. You help support the club by purchasing directly from The Cats Shop.
All products sold online or in store are 100% official AFL licensed products and the club was involved in their development. If you find counterfeit products or are unsure if a product is licensed/official, please report it to the store or AFL. Simply call 03 5225 2339 or email merchandise@geelongcats.com.au.
Club and store exclusive products are found at The Cats Shop, meaning we develop products exclusively for our customers.
Our friendly staff aim to provide excellent customer service and fast delivery times on all orders.
Placing an online order
- If you are a current year member, please log in prior to shopping to ensure your member discount is applied to eligible products
- Use search or the category tabs to locate the item(s) you want
- Select a size (if required) and click “add to cart”
- Once you have finished shopping, click on the shopping cart icon on the top right hand corner of the page to proceed to payment
- Click “Checkout” and enter your details
- Please note: We do not send to PO BOX addresses
- Enter payment details and finalise
- If the order is successful, a confirmation email will be sent to you with an order number
Why is my Member Discount not applying?
To receive your Member Discount, you will need to log in. If you do not have a Cats Shop Online account, you will need to create one using all the details from your membership MyCATs account. If these details are not the same as your MyCATS account when your account is created, your membership status will not be recognised, and you will not receive the discount.
If you have created an account and you are not receiving the correct discount, it may mean the details you have entered do not match your MyCATs account. You will need to edit this information to correct the error. If you are having difficulty completing this, please contact the Customer Service team on (03) 5225 2339.
Member discounts apply to Full Price items only and excludes sale items, special offers, limited edition products, memorabilia and shipping.
To access any Cats Win promotional discounts, you must be logged out of your account for the discount to be applied to your order.
Editing an order
To ensure fast dispatch, once an order has been placed our fulfilment warehouse immediately receive your order and begins processing. Unfortunately, once this occurs orders are unable to be edited. Please ensure all details including your shipping address are correct.
If there are any urgent changes, please contact our team on 03 5225 2339 and we will endeavour to make these adjustments. However, please note these changes are unable to be guaranteed.
Where is my parcel?
We aim to provide a fast dispatch service. Once received, all orders will be fulfilled and dispatched within 48 hours, or the next business day if the order is placed on the weekend. Please view our Delivery Times to get a rough idea of when you can expect your parcel.
If you have ordered during a sale period, there may be delays due to higher than usual order volumes.
Once your parcel is shipped, you will receive a confirmation email from us including tracking details.
Please note if you have not requested 'signature required', The Cats Shop is NOT responsible for any stolen or missing items once a parcel has been successfully delivered to the postal address provided. If you think your parcel may have been misplaced, please contact Australia Post for further investigation.
We appreciate your patience and understanding.
What happens if I don't like my product once it arrives or it doesn't fit?
The Cats Shop are more than happy to accommodate for 'Change of Mind' returns. Customers are responsible for all return postage costs for change of mind returns and exchanges received in an online order. Please refer to our Returns and Exchanges page for further information.
Can the Cats Shop put items on hold?
Yes, Cats Shop staff are able to hold products for up to one week.
If you are unable to come in and complete your purchase, please let us know, and your item/s will be placed back onto the shop floor.
Can I get an item signed by a player?
We are unable to facilitate signatures from players.
We advise customers to attend any organised Open Training Sessions* or visit the club, as you have the chance of meeting a player as they come to or from training.
If you would like to have a product signed for a charity function or raffle, please contact community@geelongcats.com.au