Shipping

Free shipping on orders $120

Domestic delivery only

Excludes bulky items/orders with large product quantity/orders that include products that require multiple packaging i.e posters, memorabilia, personalized items and jewellery.

SHIPPING

The Cats Shop Online ships orders via Toll Priority. We aim to provide a fast despatch service.

The Cats Shop online does NOT ship to PO BOX addresses domestically. Business and private addresses only. Please add any special delivery instructions when making an order. E.g. “Leave parcel at the front door” if required.

Parcels will not require a signature on delivery. If delivery address is not occupied when Toll Priority delivers your parcel, a “safe” drop off place will be chosen. For example: front door.

Most deliveries will be within business hours (9am-5pm). Please choose a delivery address in which you will be located. For example: Work address.

If you require a “signature on delivery”, please state under "delivery instruction" on order. If instructed to require a signature on delivery and address is not occupied during delivery then parcel will be sent to the nearest Toll Priority Centre for pick up. Redelivery fee will be applied if unclaimed.

If your parcel cannot be delivered via Toll Priority then Australia Post will deliver parcel.

DELIVERY TIMES/COSTS:

Below is a guide of delivery times and cost for online orders. This includes a combination of processing/handling and shipping times.

Destination

Tracking

Delivery Time

Cost

Victoria

Yes

Up to 5 Business Days

$10

Interstate

Yes

Up to 7 Business days

$12

*Urgent – Australia (Express)

Not available during finals week

Yes

Up to 2-4 Business Days

$15

International Air Mail

No

Up to 20 Business Days

$25

International Registered

Yes

Up to 10 Business days

$50

Please note: Postage costs guide are for standard parcels. Postage costs will increase when ordering multiple items and increased in package weight. Postage cost will automatically be calculated during checkout.

Delivery times are listed as guide only, delivery times vary depending on location and the workload of The Cats Shop Dispatch Centre. Toll Priority service takes 1-2 business days (Australian Orders) once dispatched from the Cats Shop.

CLICK N COLLECT:

The Cats shop offers a click and collect service where by you can order your product and pick up directly from the club. Collection is between the hours of 9am to 5pm Monday to Friday and 10am to 3pm Saturdays. if you require a same day collection, please call the friendly team at the cats shop to advise once the order has been placed and it will be made a priority. Normal click and Collect is available the next business day.

PROCESSING/HANDLING TIME:

The Cats Shop aims to despatch your order as soon as possible. Processing time of orders include packing, receipting and administration. Processing/handling times can be affected by workload of the Cats Shop.

Processing time frame -

Standard postage: up to 4 business days

Urgent – Australia: up to 2 business days.

SHIPPING TIME:

Shipping times once dispatch from the Cats Shop –

Australia: 1-2 business days

International: up to 20 business days

OTHER INFORMATION:

*Urgent Mail is offered as a substitute to Australia Express Post Service. If selected, your order will take priority and will be dispatched from the Cats Shop within 2 business days of ordering and shipping times is 1-2 business days to most areas within Australia.

International airmail is not traceable or insured in case of loss during transit. The Cats Shop will not replace any items that are lost in transit using this method.

Some larger and bulkier items have an additional postage cost attached to them. This extra charge will be displayed on the product page and added on to the flat postage fee. For example a gear bag has an additional postage cost of $5.

Please note memorabilia products are sent via courier and delivery can take between 10-15 working days. Postage charges on these items are displayed on each individual product.

Orders with heat press names will have additional processing/handling time of up to 5 business days.

TRACKING:

Domestic:

Once your order has been dispatched, you will receive a email with a tracking number from Toll Priority. A secondary confirmation email will be sent to you from the Cats Shop. You can track your item here.

International:

A confirmation email with be sent to you once your order has been dispatched. Registered international post can be tracked here

  • Toll Priority tracking. Please click here
  • Australia Post Tracking. Please click here

PRE-ORDERS:

Pre-order products will be dispatched as stated on product information. Any additional products ordered with pre-order items will be dispatched together. If you would like items to be sent separately please contact the Cats Shop directly.