Shipping

Please note: Due to COVID-19 there will be significant delays on order fulfillment due to lower resources and social distancing requirements. We appreciate your understanding during this time.

Orders should be received between 2-3 weeks from when payment is made. If your parcel takes longer than 3 weeks to arrive, please contact us at merchandise@geelongcats.com.au

 FREE SHIPPING ON ORDERS OVER $100

Domestic delivery only.

Excludes bulky items/orders with large product quantity/orders that include products that require multiple packaging i.e posters, memorabilia, personalised items and jewellery.

SHIPPING

The Cats Shop Online ships orders via Toll Priority. 

The Cats Shop online does NOT ship to PO BOX addresses domestically. Business and private addresses only. Please add any special delivery instructions when making an order. E.g. “Leave parcel at the front door” if required.

Parcels will not require a signature on delivery. If delivery address is not occupied when Toll Priority delivers your parcel, a “safe” drop off place will be chosen. 

Most deliveries will be within business hours (9am-5pm). 

If you require a “signature on delivery”, please state under "delivery instruction" on order. If instructed to require a 'signature on delivery' and address is not occupied during delivery then parcel will be sent to the nearest Toll Priority Centre for pick up. Re-delivery fee will be applied if unclaimed.

If your parcel cannot be delivered via Toll Priority then Australia Post will deliver parcel - this will increase the delivery time frame.

DELIVERY TIMES/COSTS

Below is a guide of delivery times and cost for online orders. This includes a combination of processing/handling and shipping times.

Destination

Tracking

Delivery Time

Cost

Victoria

Yes

Up to 15 Business Days

$12

Interstate

Yes

Up to 17 Business days

$15

International Air Mail

No Up to 20 Business Days (No Tracking) $25

Please note: Postage costs guide are for standard parcels. Postage costs will increase when ordering multiple items and increased in package weight. Postage cost will automatically be calculated during checkout.

OTHER INFORMATION

- International airmail is not traceable or insured in case of loss during transit. The Cats Shop will not replace any items that are lost in transit using this method.

- Some larger and bulkier items have an additional postage cost attached to them, this is due to the extra weight and size.

- Please note memorabilia products are sent via courier and delivery can take between 10-15 working days. Postage charges on these items are displayed on each individual product.

- Orders with heat press names will have additional processing/handling time of up to 5 business days.

TRACKING

Domestic:

Once your order has been dispatched, you will receive a email with a tracking number from Toll Priority. A secondary confirmation email will be sent to you from the Cats Shop. You can track your item here.

International:

A confirmation email with be sent to you once your order has been dispatched. Registered international post can be tracked here

  • Toll Priority tracking. Please click here
  • Australia Post Tracking. Please click here

PRE-ORDERS

Pre-order products will be dispatched as stated on product information. Any additional products ordered with pre-order items will be dispatched together. If you would like items to be sent separately please contact the Cats Shop directly.